FAQ

All fundraised projects will still be available on this website and even after the completion of the fundraising phase, the projects will be regularly updated with progress through pictures and reports.

If you are a donor of the project, you will receive these updates via email. You may also contact us for any clarifications.

Each Project will also have a completion report at the end.

Accountability is key to World Vision and your trust in us is of utmost importance. If you donate to a project, you will be updated about how the funds have been utilised.

Before we publish a need or a project on this portal, World Vision does a thorough assessment of the needs of the individual/family. We work with the individual/family in the plan of fulfilling the need.

World Vision team will also monitor the use of the funds and the progress.

Yes, 100% of the funds raised for a particular project will be utilized for that project, which includes operational and implementation costs as well.

As a general rule, World Vision does not provide cash to families. Depending on the project we will purchase the goods required and handover to the family or in a project (such as housing) where outside services are required we work with a contractor/consultant to complete the project.

In certain projects cash grants may be made available to the recipient.

All these details will be available in the project pages. If you become a donor to a project the progress will be shared with you frequently.

The families would be offered materials, rather than money, for the most part. And, World Vision Lanka will be visiting the beneficiaries regularly and will keep the donors updated.

All of the details of the support they get from you and from World Vision will be reported in the communications you receive or in the ‘reports’ tab at the completion of the project.

Absolutely! Please write to us at Supportlankachildren@wvi.org or use the chat to get in touch with an official and mention your intentions. We'll be happy to get back to you.

Yes. The progress will be updated on this website, but if you provide us with your email while donating, we will email you of any updates. Should you require further updates, please write to us at Supportlankachildren@wvi.org and we will be happy to provide any information that may not put the dignity and the safety of our beneficiaries at risk.

Yes.

Our online Donation website included below security

SSL – certificate (secure sockets layer)

WAF - Web Application Firewall

VPS -  VPS Hosting (virtual private server)

 

And we do not save any credit card information in our cloud space. All the CC details directly route to the bank.

Yes, you can make sure to untick the box in front of ‘Do not display my personal information on the website’ when you make the donation.

It is generally advised against contacting them directly to respect their privacy. However, should the donor would want to write to them or get to know about them, we would be happy to facilitate such actions, subject to beneficiary's wishes.

Please write to us at Supportlankachildren@wvi.org and let us know of your interest.

Please follow the steps given below.

  1. Sign into your account
  2. Click on the profile button (Top right side)
  3. Select my contribution tab
  4. Under the Recurrent contributions section, you have the following option.
  5. Change amount
  6. Change period (Monthly, Quarterly, Annually)

c.          Cancel contributions

Please visit wvi.org/srilanka to know about our work. The website has our project details, news, stories, videos, and annual reports. Should you require more information, especially to partner with us or donate to our projects, please write to us at Supportlankachildren@wvi.org or use the chat to get in touch with an official.

Yes, World Vision Lanka is a registered organisation in Sri Lanka. World Vision Lanka (Guarantee) Limited was incorporated under the Companies Act No, 07 of 2007 as a company limited by guarantee. The registered office is located at 619/8, Dr. Danister De Silva Mawatha, Colombo 09, Sri Lanka.

No.

We are a signatory to the International Red Cross Code of Conduct, which includes the imperative that “aid is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind. Aid priorities are calculated on the basis of need alone.”

While World Vision is a Christian Organisation, our policy states that we will not select partners or children on this basis, nor insist on the delivery of Christian messaging, nor use aid to induce a person to change religion.

World Vision Lanka has been in Sri Lanka for over 43 years and it is proud to have served people from all communities and we will continue to do so.

Gopi:
No.
World Vision does not proselytise. The organisation does not demand that people hear any religious message or convert to Christianity before, during or after receiving assistance.

Educational activities based on Christian values may occasionally be included in World Vision projects only if appropriate and desired by the community.

However, World Vision respects the religious beliefs and practices in countries where it operates and seeks mutual understanding with people of all faiths. Whenever appropriate, World Vision works in partnership with local churches and other faith-based organisations in an effort to work inclusively and collaboratively within existing community structures.

Our focus is to respond to human need, and our compassion and professionalism reflect our faith.

World Vision is an international partnership of national offices. World Vision Lanka, one such national office, receives funding from support offices, government grants, individual donors, and corporate partners. For further details about our financial accounts, please see our annual reports on wvi.org/srilanka.

Yes, World Vision Lanka is audited annually and the audited accounts are published on its annual reports. You can get the annual reports by visiting wvi.org/srilanka. Currently, Ernst & Young audits the accounts of World Vision Lanka.

We are always ready to answer your questions through emails, phone calls, and social media. However, if you want to visit our office, especially to discuss programme-related proposals, please get in contact with us and get a time scheduled for you before visiting. This is to ensure that appropriate officials are there to meet you, as well as our office activities aren't interrupted a lot.

Yes, you can.

Our donation portal accepts any Visa or MasterCard. Should you encounter any issues while donating, please write to us at Supportlankachildren@wvi.org. Or use the chat to get in touch with an official.

Yes, you can.

Our donation portal accepts any Visa or MasterCard. Should you encounter any issues while donating, please write to us at Supportlankachildren@wvi.org. Or use the chat to get in touch with an official.

Even though we are a non-profit, non-governmental organisation, we work closely with the government and authorities to implement our programmes. For local-level programmes, we work with the Divisionl Dectretariats and Grama Niladharis and other officials to identify beneficiaries. This enables us to avoid instances where beneficiaries receive help both from World Vision and the government.

No. However, please write to us at Supportlankachildren@wvi.org or contact us through our phone numbers for us to review your needs. However, it must be noted that World Vision Lanka would consider several things, such as the area being our working area, funds availability, and staff distribution in the area, before committing to the development of a community.

× Chat Now